Shipping policy

Handling & Dispatch Time

Due to the specialist nature of our products, orders can require up to 4 weeks to process, configure, and prepare for dispatch.

  • This lead time begins from the date payment is received in full.

  • For certain bespoke or high-volume orders, we will provide an estimated delivery date separately by email.

We will notify you once your order has shipped, including tracking information where applicable.

Delivery Costs

Shipping charges are calculated at checkout based on destination, weight, and shipping method. You will see the full shipping cost breakdown before completing your purchase.

International Deliveries

We offer international delivery to selected countries.

Please note:

  • Import duties, VAT, and customs handling fees are the responsibility of the buyer

  • Delays at customs are outside our control

If your location is not available at checkout, please contact us to discuss shipping options.

Missed or Failed Deliveries

If the courier is unable to complete delivery:

  • A card will usually be left with instructions for redelivery or collection

  • The parcel may be held at a local depot or returned to us

Re-delivery fees may apply if the parcel is returned due to non-collection.

Damaged, Missing or Incorrect Items

Please inspect your delivery on arrival.

  • If your order is visibly damaged, please refuse delivery or sign as “damaged”

  • Report any issues (damage, missing parts, incorrect items) within 48 hours of delivery

  • Please include your order number and supporting photos in any communication

Delivery Delays

While we strive to meet all estimated timelines, delivery dates are not guaranteed and may be affected by:

  • Courier or freight delays

  • Customs clearance

  • Force majeure events (e.g. strikes, extreme weather, transport disruption)

We will keep you informed if delays occur.