Refund policy

1.1 Right to Cancel (Change of Mind)

You have the legal right to cancel your order within 14 calendar days of receiving your goods, without giving any reason.

To exercise this right:

  • Notify us in writing within 14 days of delivery (email is acceptable)

  • Return the goods within 14 days of cancellation

  • Goods must be in unused, saleable condition with original packaging

Exclusions: Customised, made-to-order, or personalised items cannot be returned unless faulty.

1.2 Refunds (Change of Mind)

  • We will refund the full product price and standard delivery charges (not express or premium delivery)

  • Refunds will be processed within 14 days of receiving the returned goods or proof of return

  • You are responsible for return shipping costs unless the item is faulty or misdescribed

1.3 Faulty or Misdescribed Goods

If your item is faulty, damaged, or not as described, you have the right to:

  • A full refund within 30 days of delivery

  • A repair or replacement if you report the issue after 30 days and within 6 months

  • A refund if the repair or replacement is unsuccessful or unreasonably delayed

We cover all return costs for faulty or incorrect items.

To cancel, please contact us in writing—either by email or post—or simply return the items within the 30-day window. Please send returns to:

Indiott Ltd
Technology House, Stratfield Park, Elettra Avenue, 
Waterlooville, Hants, PO7 7XN
United Kingdom
Email: [your returns email]

You must inform us of your intention to cancel within the 14-day period to comply with the cooling-off entitlement.

To be eligible for return, products must:

  • Remain sealed, unused, and in resalable condition.

  • Include all original packaging, manuals, labels, and accessories.

  • Match the product code and description on your order.

You’re welcome (but not required) to include a reason for return.

Refunds will be issued within 14 days of receiving either the returned item(s) or proof of postage—whichever arrives first. Refunds will be made using the original payment method unless otherwise arranged. No handling or admin fees apply.

Return Shipping Costs

  • You are responsible for return postage unless the goods are faulty or supplied in error.

  • Original delivery charges are non-refundable unless the item is defective or incorrect.

  • Goods remain your responsibility until received by us—please return using a tracked, insured service.

  • Do not attach return labels directly to the product packaging. Ensure items are wrapped and protected adequately.

Exempt Items – No Right to Cancel

Your right to cancel does not apply to the following:

  • Bespoke, customised, or made-to-order goods

  • Items which degrade rapidly or have expired

  • Products unsealed after delivery where hygiene or safety is a concern

  • Items that have been permanently combined with other products after delivery

  • Downloadable or digital content once access or delivery has started (with consent)

These exclusions apply in all regions where we offer delivery through our website.

Damaged, Incorrect, Missing or Faulty Goods

Please check all items immediately upon delivery. If an item appears damaged, you should refuse delivery or sign for it as "damaged" and notify us immediately.

  • Any damage must be reported within 48 hours of receipt

  • Do not use or install damaged products

  • Return items in their full original packaging with all manuals and paperwork

If you’ve received an incorrect item, we will organise collection and send a replacement free of charge.

If your parcel has not arrived within 7 working days of dispatch, please contact us so we can investigate and arrange a replacement if needed.

If your goods are found to be faulty, we will offer a full refund or replacement, including reimbursement for standard delivery costs.

Faulty items being returned must:

  • Be clean and unused

  • Include proof of purchase

  • Come with all original packaging and accessories

Please ensure all returns are securely packaged and labelled with your return details and any relevant paperwork.

Product Information, Availability & Pricing

We make every effort to keep our product listings accurate and up to date. However, from time to time products may be mispriced, described incorrectly, or temporarily unavailable. Updates across our website and any third-party platforms may be delayed.

We do not guarantee the accuracy of prices, specifications, stock levels or other product information at any given time. We reserve the right to correct any mistakes, modify listings, or cancel orders affected by errors—without prior notice.